Frustrated that his online review has been labelled ‘suspicious’ when it’s legit

Both HomeStars are TrustedPros have made major announcements in the past year, regarding reducing the number of fake reviews on their sites.

Our article on this topic got lots of comments, including this one…

I dislike how a customer must confirm a review or be asked for proof that the work was performed. It’s also a violation of privacy. Asking a customer for an invoice or other forms of financial information through the Internet should be illegal. I had a customer use my phone and my email to post a review. Because of that they marked it suspicious. The home owner provided a invoice on their request and then was told he didn’t didn’t write the review… Now I have a suspicious on my trust score for a 100% truthful review.

Tom C.